IT support
24×7 IT support
IT support around the clock: a helpdesk your staff can reach any time, monitoring that spots problems before they do, and people who know your setup.
What's included
Helpdesk, 24×7
One place for your team to report problems and ask for changes, day or night, handled by people who can see your setup and its history.
Monitoring and alerts
Devices, servers, backups, internet links and cloud services are watched, so a full disk, failed backup or dropped line is picked up and dealt with.
Microsoft 365 and accounts
New starters, leavers, passwords, mailboxes, shared drives and permissions, handled the same way every time.
Updates and security
Operating systems and apps kept patched, devices encrypted and managed, and multi-factor sign-in turned on.
How it works
Take stock
We document what you have: devices, accounts, licences, network, internet lines, backups and who supplies what.
Fix the risky bits first
Missing backups, unpatched machines and accounts without multi-factor sign-in come first, before anything cosmetic.
Run it day to day
Requests and alerts are handled 24×7, with on-site visits in Shropshire and the West Midlands when something needs hands on.
Review regularly
We go through what came up, what's ageing and what to plan for, so budget conversations aren't a surprise.
Software and IT from one team
We also build and run software, so the same people can look after your laptops, your Microsoft 365 and the bespoke systems your business runs on, without passing problems between suppliers.
Technologies
Questions
Is support really 24×7?
Yes. You can reach us at any hour, every day of the year, and urgent problems are worked on as they happen.
Do you come on site?
Yes, in Shropshire and the West Midlands. Most issues are fixed remotely; we visit for hardware, installs, moves and anything that needs hands on.
Can you work alongside our own IT person?
Yes. Many organisations keep someone in-house for day-to-day help and use us for out-of-hours cover, projects and specialist work.
Tell us what you need.
Email us about your IT: what you have now, what isn't working, and what you'd like to change.