hellosoftware

Services

Software, cloud and IT, 24×7.

One team for your IT and your software: support around the clock, Microsoft 365, connectivity and security, plus bespoke software, cloud and AI.

IT support

24×7 support for your people, devices and servers, with on-site help in Shropshire and the West Midlands.

  • 24×7 IT support

    IT support around the clock: a helpdesk your staff can reach any time, monitoring that spots problems before they do, and people who know your setup.

  • On-site support

    When something needs hands on, we come to you. On-site IT work across Shropshire and the West Midlands.

  • Device management

    Every laptop, phone and tablet set up the same way, kept secure and up to date, and wiped remotely if it's lost or someone leaves.

  • Patching and updates

    Security updates applied promptly and safely across laptops, servers and the apps on them, with a record of what's done.

  • Linux support

    Linux servers looked after properly: hardened, patched, monitored and backed up, whether they're in a cupboard or in the cloud.

  • Kubernetes support

    Kubernetes clusters kept upgraded, secure and affordable, with deployments your developers can trust.

Modern workplace

Microsoft 365, Teams and phones, set up properly and looked after.

  • Microsoft 365 and licensing

    Microsoft 365 set up securely, licences that match what people actually use, and the day-to-day administration handled for you.

  • Teams and collaboration

    Teams, SharePoint and OneDrive organised so people can find what they need, share it safely, and meet without fighting the technology.

  • Business phone systems

    Phones that work wherever your people do: cloud phone systems and Microsoft Teams Phone, with your existing numbers brought across.

Connectivity

Internet and links between sites that keep you working, with backup for when they don't.

  • Leased lines

    Dedicated fibre internet: the same speed up and down, not shared with your neighbours, and fixed fast if it fails.

  • SD-WAN

    One network across all your sites and internet lines, managed centrally, that keeps calls and important apps running when a line misbehaves.

  • Dark fibre

    Your own fibre between buildings, lit with your own equipment, for very high speed and a fixed cost however much you send over it.

  • 4G and 5G connectivity

    Mobile internet for backup, for sites waiting on a fixed line, and for places a cable can't reach.

  • Starlink for business

    Satellite internet for rural sites without a good fixed line, and a backup that doesn't depend on the cables in your street.

Cyber and physical security

Protecting your systems, data and buildings, and helping when something goes wrong.

  • Cyber Essentials

    Getting you ready for Cyber Essentials and Cyber Essentials Plus, fixing what would fail, and helping you through the assessment.

  • Cyber incident response

    When something goes wrong, such as a hacked mailbox, ransomware or a suspicious login, we help you contain it, recover and work out what happened, 24×7.

  • CCTV

    IP camera systems designed, installed and looked after across Shropshire and the West Midlands, with secure remote viewing and recordings kept only as long as they need to be.

  • Door access control

    Doors that open with a card, fob or phone, installed across Shropshire and the West Midlands and tied into your joiners and leavers, so a lost key never means changing the locks.

Software development

Bespoke web and mobile software, built, hosted and looked after.

  • Bespoke software development

    Software written around how your organisation works: customer-facing web apps, internal tools, APIs, and connections to the systems you already use.

  • Mobile app development

    Apps for iPhone and Android, built together with the web services and data they depend on.

  • Vibe-coded app to production

    You've built something useful with AI tools, and now real people depend on it. We make it safe to run: a proper review, fixes for what's risky, and hosting and monitoring you can rely on.

  • Software support and maintenance

    Looking after software once it's live: updates, security fixes, bug fixes and small improvements, by people who know how it's built.

Cloud

Running and moving systems on AWS, Azure, Google Cloud, Oracle and Cloudflare.

  • Cloud services

    Setting up, moving and running services on AWS, Google Cloud, Microsoft Azure and Cloudflare: hosting, databases, storage, sign-in and deployments.

  • Database migrations

    Moving data from one database or provider to another: mapping the schema, copying and checking the data, and planning when and how to switch over.

  • Moving off Vercel or Heroku

    Moving an app to a platform that suits it better, often Cloudflare Workers, without starting again.

  • Hybrid cloud

    Systems you keep on site and services in the cloud working as one: shared sign-in, secure links, backups and monitoring.

  • Private cloud

    Virtual servers on hardware dedicated to you, in a data centre or your own building, with the management of a cloud platform.

AI

Practical, safe AI: in your products, across your organisation, and on your own infrastructure.

  • AI features in your product

    Useful AI features built into the product you already have, with the guard rails around them: what the model can see, what it can do, and what happens when it's wrong.

  • AI readiness review

    A practical look at where AI would genuinely help, whether your data and permissions are ready for it, and what to do first.

  • AI security review

    A security review of software that uses AI models: what the model can see, what it can do, and how someone could trick it.

  • Private AI hosting

    Language models running in your own cloud account or on your own hardware, so your prompts and documents never leave your control.

Tell us what you're building.

Email us about your project: what it needs to do, who it's for and when you'd like it live.